1. Internet activation
    To activate Internet on your mobile simply send an empty SMS message to 5950. You will receive automatic settings for high speed access to Internet. You should accept and save those settings. You can also activate internet manually by selecting “Network Settings” on your phone menu and typing internet.bakcell.com in your APN. Other settings usually remain unchanged.
  2. What is 3G?
    3G (Third Generation) mobile communication technologies is a set of services, which combines the high speed mobile Internet access, as well as the radio-communication technology, that creates a data transmission channel. Third Generation mobile communication is based on package data transmission. 3G networks use the decimetric range frequencies, usually around 2GHz. They allow establishing video conferences, watching movies and TV broadcasts on a mobile phone and etc.
  3. How do I know if my mobile device has 3G functionality?
    Most smart phones have 3G functionality. You can call 555- the Bakcell Call Center, or visit the nearest Bakcell-IM, Customer Care Centerand official dealer shop and our customer service representatives will gladly help you to find out whether you mobile handset is 3G capable.
  4. How can I manually activate 3G on my mobile handset?
    If your mobile device is not automatically connected to the network, you can do it manually. Below are settings for various operations systems: 3G phone settings: IPhone OS: Settings -> General-> Network –Enable 3G (ON) 3G phone settings: Blackberry OS Manage Connections-> Network and Connections->Mobile Networks->Network Mode -> 3G 3G phone settings: Nokia S6 Settings->Phone->Network-> Network Mode ->UMTS 3G phone settings: Android OS Settings-> Wireless and Networks-> Mobile Networks-> Network Mode ->WCDMA only Settings-> Wireless and Networks-> Mobile Networks-> Use Packet Data
  5. What new services will I be able to use with 3G?
    3G technologies allow offering more advanced services besides voice. These services are video and data all in the mobile environment – high speed internet, video calls, mobile TV, etc. By means of 3G technology, the subscribers will be able to use such services as video call and high speed mobile internet. More services based on high-speed data transmission, such as mobile TV, 3G video camera, etc. will be launched later on.
  6. What will be the rates for internet and video calls on 3G network?
    Video calls will cost the same as voice call. There will be no extra charge for a video call. At this point, there is no change in “pay as you go” internet price also.
  7. What is the speed of internet with 3G?
    Internet access via 3G with “megabyte” speed is able to satisfy the most demanding internet users. With 3G technology, you get to enjoy data transmission speed leading up to 28Mbps, considering that you have a phone in stationary mode. Data transmission speed depends on number of users and the distance to a base station: the more users are currently being served in the network and the further away the subscriber is from a base station, the lower will be the data transmission speed.
  8. What is a video call?
    “Video call” is a service allowing the transmission of the voice and video simultaneously. By means of this service, the subscribers will be able to hear and see each other at the same time. Not all mobile handsets support video calling. Most popular mobile devices with video call functionality are Nokia, Samsung. IPhone and HTC do not support video calls.
  9. How do I make video call?
    Video Calling each other is as simple voice calling. Just dial. The only difference is you press the Video Call button instead of the voice call button. When you and the called subscriber both have 3G mobiles, then hold your mobile in front of you, and watch your screen.
  10. I am using iPhone 4. After activating 3G on my handset, 3G sign appears on the screen; I can enjoy high-speed mobile internet, however I cannot make
    Video call is one of the most exciting services in 3G standard, making the simultaneous transmission of video and voice possible. However, some mobile phone including iPhone devices do not support video call services. Therefore, it is possible to use the video call function on an iPhone by installing special applications. There is a special application named “Face Time” developed for iPhone 4. This application may be used for video calls in Apple devices only. Please note that you will need a Wi-Fi internet connection to enjoy video calls on iPhone devices through this or any other application.
  11. Is it possible to make video call to the numbers of other mobile operators?
    To make video call to the numbers of other mobile operators, both the calling and the call receiving subscribers should both support 3G technology; equipped with 3G phones supporting video calls and have built-in cameras for video calls. Then all you need to do is: 1) Select someone from your phone contact list. 2) Click Start a Video Call 3) When the called number accepts, the video call begins.
  12. How much will I pay for video calls to the numbers of other mobile operators?
    The video calls to other mobile operators with 3G technology will be charged at the same rate as regular voice calls.
  13. Are video call and 3G internet working while roaming?
    3G technologies will work in networks of roaming partners that have 3G networks and Bakcell has launched data/GPRS roaming and 3G. The subscribers with UMTS/HSDPA enabled mobile phones can register in 3G compatible networks of Bakcell’s roaming partners, and use the roaming services in a regular mode. For the internet access in 3G networks in roaming, the traffic is being calculated in accordance with the existing tariffs for roaming data transmission services. Availability of 3G in roaming depends on capabilities of your selected roaming partner. The Video call service in roaming is currently unavailable. Below is the list of Bakcell roaming partners with available 3G:
  14. How do I know if the incoming call is a video call?
    If someone Video Calls you while you use 3G connection, your mobile shows an icon on your mobile screen. To answer, press the Video Call button. You can even turn the camera off and have a normal voice call if you'd rather not be seen!
  15. In order to use internet on 3G network, do I need to change my internet settings on the phone?
    You do not have to change the settings on your 3G compatible device for accessing the internet. Telephone can work with current settings in existing GSM network and in 3G network as well.
  16. If I do not want to use 3G, can I disconnect from the network?
    You can disconnect from 3G network anytime you want. Be aware that returning back to 2G network will require returning the selected network mode to “GSM” or “2G only”.
  17. What should I do if face problems, as no ability to perform an outgoing call, no ability to receive an incoming call, no ability to send/receive SMS?
    This might happen because the 3G technology are in test mode, in that case switch back to “2G only” (GSM). If a subscriber has dual mode on his device (both 2G and 3G are active), pop-up messages, such as “SOS”, “No Network Coverage”, “Emergency Calls Only” may appear, in this case the subscriber should switch network mode to “2G only” .
  18. Is 3G available for all Bakcell customers, including CIN, Klass & Gold?
    All Bakcell customers will be able to benefit from the advantages of 3G technology. All they need to have is 3G enabled mobile handset.
  19. Will 3G Bakcell services be available nationwide? What is the planned 3G coverage area?
    3G Bakcell services will be available in all cities of Azerbaijan.
  20. İs my handset 3G capable?
    3 If You wish to check whether Your handset is 3G capable, check for “Dual mode – 2G/3G” in Network settings.